Dean Taxis (Newcastle) goes LIVE with Ghost
The most comprehensive taxi dispatch & management systems on the market
Autocab Express visited Dean Taxis, situated in Gateshead, a short drive is one of the premier taxi companies in the North East, with a reputation of delivering a first-rate service for many years. Dean Taxis has grown extensively within the Gateshead area,with an ever expanding fleet of cars.from the iconic Angel of the North. Dean Taxis
Dean Taxis have always considered that keeping up- to-date with technological advancements is key to their growth and success, making the recent installation of Ghost another logical step in maintaining Dean Taxis’ dominance within the area. It is no surprise that they have selected Ghost as it is the most comprehensive taxi dispatch and management system available.
Mr Alex Felce, Managing Director of Dean Taxis, took some time out from his busy day to talk to us. Mr Felce discussed exactly what it was that attracted him to Ghost and how he has found the whole installation process and autocab’s service in general.
WHAT WAS IT ABOUT GHOST THAT MADE IT SUCH AN ATTRACTIVE PROPOSITION?
‘‘One of the initial features of Ghost that attracted me was the user-friendly interface. Operating Ghost is simple and easy and within a short amount of time, instinctive. It is very easy to configure to your own personal preference which gives me and my operators numerous options and variations for displaying the on-screen information.’’
WOULD YOU SAY THE OPERATORS JOB IS MADE EASIER WITH GHOST IN PLACE?
‘‘I would agree it is easier but, more importantly, quicker.Within this industry dispatch speed is everything and with Ghost, dispatching jobs is both quick and easy. Ghost allows quick effortless booking ensuring productivity and dispatch speed never suffers.’’
THE ABILITY TO MONITOR YOUR DRIVERS AT ALL TIMES IS WIDELY RECOGNISED AS A FANTASTIC TOOL, WOULD YOU AGREE?
‘‘ I do agree that the ability to monitor your drivers at all times is essential for a company the size of mine. With hundreds of cars, it is essential to be able to locate any one of my drivers at any time, helping me resolve any possible driver disputes or booking / dispatch problems.’’
HOW HAVE YOU FOUND THE CALL MONITOR FEATURE AND HOW VALUABLE IS IT TO YOU?
‘‘The ability to monitor calls is essential and at Dean Taxis, we recognised this as a key tool in maintaining our success. Long before we had Ghost installed we used telephone statistics and the fact that Ghost can display telephone activity through the call monitor, makes this a useful tool for any taxi company.’’
WHAT OTHER FEATURES HAVE YOU FOUND PARTICULARLY USEFUL?
‘‘Ghost’s map screen is a great improvement on previous versions and, indeed, other systems. The map is clear to view and contains all the detail you would wish for. I believe that this is essential as the operator needs this detailed information to enable them to assist both customers and drivers.’’
Dean Taxis’ many years in the business as well as the size of their fleet, has meant that Ghost has been fully tested and proven in the field with resounding success.’’ From all of us at autocab we would like to say a big ‘thank you’ to Dean Taxis, for all their co-operation and fantastic feedback.